Omnichannel Conversational AI Platform for Retail and Ecommerce
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B24chat is an AI-based omnichannel eCommerce portal that offers chatbot and conversational marketing automation, enabling a global marketplace for enterprises and retailers.
The companys flexible and adaptive platform can be integrated with various portals, customer relationship management, and enterprise resource planning systems. The solution utilizes a variety of AI recommendation system models, personalization, and natural-language processing, understanding, and generation through most messenger apps, including WhatsApp, Telegram, WeChat, Facebook Messenger, SMS, web push, and others.
The B24chat platform is self-learning and can understand the companys website content, such as its about us page, products, services, news, and more. It then uses this information during customer interactions when relevant.