Company Overview
Snapshot
Founded in January 2019 by Tsiki Naftaly, Copilot operates with 1–10 employees. The company has raised $5 million across three funding rounds from two investors. In December 2019, Copilot secured seed funding led by JVP.
Business overview
Copilot provides an automated customer experience solution specifically designed for consumer electronics companies. Its platform analyzes and segments data from smart and connected consumer devices to enable manufacturers to automatically interact with their entire customer base based on behavior. Utilizing data science, Copilot identifies customers struggling with product setup to prevent returns, encourages satisfied users to provide positive ratings, and offers personalized upsell opportunities based on usage patterns. The platform also helps companies identify frequently and rarely used device features to inform product development, operating within the Business Software sector and serving the consumer electronics market globally.
Strategic signal
In January 2022, Copilot.cx and Tuya launched a global partnership aimed at advancing brands in the Customer Internet of Things (CIoT) evolution. This collaboration signals a strategic move by Copilot to expand its reach and integrate its automated customer experience platform with a leading IoT development platform, indicating a focus on enhancing connected device ecosystems and solidifying its position in the CIoT market.
Log in to access full profile ›Company Intelligence Q&A
- What is Copilot's primary offering?
- Copilot offers an automated customer experience platform for consumer electronics companies, leveraging data from smart devices to personalize customer interactions and improve overall experience.
- When was Copilot founded and by whom?
- Copilot was founded in January 2019 by Tsiki Naftaly.
- What significant partnership did Copilot announce in 2022?
- In January 2022, Copilot.cx launched a global partnership with Tuya to advance brands in the Customer Internet of Things (CIoT) evolution.
- How does Copilot assist consumer electronics companies with customer retention?
- Copilot uses data science to identify customers who are struggling with product setup and are likely to return products, enabling companies to proactively engage and support them.