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Swish.ai is a hyperautomation platform that enables enterprise IT leaders to reinvent their IT service management (ITSM) delivery experience by seamlessly integrating with existing ITSM solutions.
Swish.ais autonomous ticket flow orchestration assigns every ticket in real time by based on a wide range of parameters, such as agent skillset, team workload, and ticket urgency, thereby reducing hops and mean time to resolution by over 50%.
The Swish.ai platform also provides IT leaders with real-time performance-augmented analytics and strategic insights to proactively identify optimization opportunities and take the necessary actions.