Finscend is an international financial technology start-up that developed the AI-powered Bank Dispute Platform (BDP) for automating and streamlining the credit card dispute process. BDP enables consumers to submit their disputes to their banks themselves using their smartphones.

BDP simultaneously serves as an end-to-end workflow tool for banks and other financial institutions. Employing real-time reporting, batch processing, and fraud monitoring, BDP provides bank personnel with a full array of real-time analytics. It integrates seamlessly within existing banking technology, is compatible with Visa and MasterCard schemes, and meets all compliance and regulatory requirements.

By harnessing artificial intelligence to replace subjective criteria with objective criteria, the Finscend solution aims to overcome service gaps, cut dispute processing costs by up to 40%, and significantly improve customer satisfaction.