Jacada offers software for the customer service industry that drives autonomy in contact center operations and customer experience. Supporting all channels and systems deployed in high and low-volume contact centers, Jacada's software solutions are designed to improve customer self-service and agent-assisted service. Each solution can be deployed as a standalone service or incorporated as part of a suite through the automation platform known as Jacada Interact.
Companies around the world use Jacada's award-winning solutions to broaden their customer service channels while automating complex processes. As a result, they improve customer satisfaction and loyalty and reduce operational costs, all while enforcing and monitoring compliance according to regulatory policies and procedures.