Jacada

Company Overview

Snapshot

Founded in December 1990 by Gideon Hollander, Jacada operated with 51–200 employees. The company raised a total of $34.3M across 5 funding rounds from 4 investors. In July 2021, Jacada was acquired by Uniphore, marking a significant exit for the company.

Business overview

Jacada provides software solutions for the customer service industry, focusing on driving autonomy in contact center operations and enhancing customer experience. Its core technology supports all channels and systems in contact centers, offering solutions to improve customer self-service and agent-assisted service. These solutions can be deployed independently or integrated into a broader automation platform known as Jacada Interact, serving markets globally, including the United States and Europe, within the business software sector.

Strategic signal

In July 2021, Uniphore acquired Jacada to advance customer experience through AI and low-code/no-code automation. This acquisition signals a strategic consolidation within the customer service technology market, highlighting the increasing importance of AI-driven and automated solutions for contact centers. For investors, this demonstrates the value placed on established players in the customer experience automation space and the potential for strategic exits.

Company Intelligence Q&A

What was a significant recent corporate development for Jacada?

In July 2021, Jacada was acquired by Uniphore to transform customer experience with advanced AI and low-code/no-code automation. This event led to Jacada's delisting from the OTC stock exchange in September 2022.

When did Jacada go public?

Jacada had an Initial Public Offering in October 1999, with its shares listed on the OTC stock exchange.

Which company acquired Jacada in 2007?

In December 2007, Software AG acquired Jacada, as reported by Network Computing.

What was a key partnership for Jacada in 2020?

In November 2020, Servion Global Solutions and Jacada joined forces to build automation-first contact centers and deliver effortless customer experiences.

Has Jacada received industry recognition for its technology?

Yes, in May 2019, Jacada's Customer Service RPA was a two-time winner of the UK National Innovation Award. Additionally, in January 2019, Jacada was recognized by Ovum among the Top 10 RPA Vendors.