Jacada

Autonomous Customer Experience

Business Software
Acquired (Inactive) by Uniphore on Jul 2021 - closed due to acquisition

Company Overview

Snapshot

Founded in December 1990 by Gideon Hollander, Jacada operated with 51–200 employees. The company raised a total of $34.3M across 5 funding rounds from 4 investors. In July 2021, Jacada was acquired by Uniphore, leading to its delisting from the OTC stock exchange in September 2022.

Business overview

Jacada provides software solutions for the customer service industry, focusing on driving autonomy in contact center operations and enhancing customer experience. Its technology supports various channels and systems in both high and low-volume contact centers, aiming to improve customer self-service and agent-assisted interactions. The company's automation platform, Jacada Interact, allows for standalone deployment or integration of its solutions, serving markets across the United States, Europe, Global, Africa, and West Asia within the Business Software sector.

Strategic signal

In July 2021, Uniphore acquired Jacada to integrate its advanced AI and low-code/no-code automation capabilities into Uniphore's offerings. This acquisition signals a strategic move towards consolidating customer experience technologies, allowing Uniphore to enhance its platform with Jacada's specialized solutions for contact center automation and customer service, thereby expanding its market reach and technological depth in the evolving customer engagement landscape.

Company Intelligence Q&A

What was a significant corporate development for Jacada in 2021?
In July 2021, Jacada was acquired by Uniphore, a move aimed at transforming customer experience through advanced AI and low-code/no-code automation.
When did Jacada delist from the stock exchange?
Jacada delisted from the OTC stock exchange in September 2022, following its acquisition by Uniphore.
What was Jacada's status in the 2020 Gartner Magic Quadrant?
In February 2020, Jacada was positioned in the 2020 Gartner Magic Quadrant for Workforce Engagement Management Report.
Which company partnered with Jacada in November 2020?
In November 2020, Servion Global Solutions and Jacada joined forces to build automation-first contact centers and deliver effortless customer experiences.
What recognition did Jacada receive for its Customer Service RPA in May 2019?
In May 2019, Jacada's Customer Service RPA was a two-time winner of the UK National Innovation Award.

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