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KMS Lighthouse offers a knowledge solution designed to improve performance and productivity. Its platform provides agents, customers, and managers on all channels with real-time, on-the-spot access to the information they need to optimize customer service and transform customer engagement into sales.
The Lighthouse solution is suitable for all business units, including sales, customer service, back office, and technical support. It can facilitate the implementation of go-to-market strategies by providing users with consistent and accurate answers to questions and queries in less than five seconds.
KMS Lighthouse was named a cool vendor in Cool Vendors in CRM Customer Service, 2014 by the Gartner Research Group, and Lighthouse 5.0 was named a Trend-Setting Product of 2017 by KMWorld Magazine.