Loom Systems
Artificial Intelligence for Predicting and Preventing IT Issues in Digital Businesses
Company Overview
Snapshot
Founded in April 2015 by Dror Mann and Ronny Lehmann, Loom Systems operated with 1–10 employees. The company raised $16 million across 2 funding rounds from 6 investors. Loom Systems was acquired by ServiceNow in January 2020.
Business overview
Loom Systems developed an AI-enabled, real-time predictive log analytics platform designed to anticipate and prevent digital customer experience issues before they impact clients. Its core technology, a virtual data analyst named Sophie, provided real-time visibility across the IT stack to ensure end-user satisfaction and smooth IT operations. The company served various industries, including banks, ISPs, insurance companies, mobile carriers, service providers, and healthcare providers, focusing on IT management, operations optimization, and root cause analysis.
Strategic signal
Loom Systems' acquisition by ServiceNow in January 2020 represented a significant validation of its AI-powered IT operations (AIOps) technology. This strategic move allowed ServiceNow to integrate Loom Systems' predictive capabilities into its platform, enhancing its ability to automate incident resolution and improve IT service management for its enterprise clients. The acquisition signaled a growing trend in the enterprise software market towards leveraging AI for proactive IT problem-solving and operational efficiency.
Log in to access full profile ›Company Intelligence Q&A
- What is Loom Systems' primary offering?
- Loom Systems offers an AI-enabled, real-time predictive log analytics platform designed to predict and prevent digital customer experience issues before they affect clients. Its solution provides smooth IT operations with no downtime, outages, or threat to ongoing activity.
- When was Loom Systems acquired and by whom?
- Loom Systems was acquired by ServiceNow in January 2020.
- Which investors participated in Loom Systems' November 2019 funding round?
- In November 2019, Loom Systems raised funding from investors including.
- What was a key recognition Loom Systems received in 2017?
- In May 2017, Loom Systems was selected as a Gartner "Cool Vendor" in Performance Analysis.
- What is the name of Loom Systems' virtual data analyst?
- Loom Systems' virtual data analyst is named Sophie, which offers real-time full visibility across the IT stack to ensure end-user satisfaction.