Loom Systems

Artificial Intelligence for Predicting and Preventing IT Issues in Digital Businesses

Acquired (Inactive) by ServiceNow on Jan 2020 - closed due to acquisition

Company Overview

Snapshot

Founded in April 2015 by Dror Mann and Ronny Lehmann, Loom Systems operated with 1–10 employees. The company raised $16 million across 2 funding rounds from 6 investors. In January 2020, Loom Systems was acquired by ServiceNow.

Business overview

Loom Systems provides an AI-enabled, real-time predictive log analytics platform designed to anticipate and prevent digital customer experience issues before they impact clients. The company's core technology, an AI-powered virtual data analyst named Sophie, offers real-time visibility across the IT stack to ensure end-user satisfaction and smooth IT operations. Loom Systems serves digital businesses, helping their IT teams become proactive and smarter about potential issues, and operates within the Enterprise Solutions sector, focusing on data analysis, anomaly detection, and IT management.

Strategic signal

In January 2020, Loom Systems was acquired by ServiceNow, a significant validation of its AI-powered AIOps technology. This acquisition highlights the increasing demand for advanced IT incident prediction and prevention solutions within the enterprise software market, signaling a strategic move by ServiceNow to enhance its IT service management capabilities with Loom Systems' predictive analytics expertise.

Company Intelligence Q&A

What is Loom Systems' primary offering?
Loom Systems offers an AI-enabled, real-time predictive log analytics platform designed to predict and prevent digital customer experience issues before they affect clients. Its virtual data analyst, Sophie, provides full visibility across the IT stack.
When was Loom Systems acquired and by whom?
Loom Systems was acquired by ServiceNow in January 2020.
What was a notable recognition for Loom Systems in 2017?
In May 2017, Loom Systems was selected as a Gartner "Cool Vendor" in Performance Analysis.
Which investors participated in Loom Systems' funding rounds?
Loom Systems received funding from investors including Flint Capital and JVP.
What was the last disclosed funding amount raised by Loom Systems?
In November 2019, Loom Systems raised $10 million to predict IT incidents with AIOps.

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