Loris

Company Overview

Snapshot

Founded in January 2018 by Etie Hertz, Loris is an AI Conversational Platform with 51–200 employees. The company raised $19.1 million across three funding rounds from 10 investors. In July 2025, Loris was acquired by Contentsquare.

Business overview

Loris.ai develops an AI-based system designed to enhance customer service interactions by providing agents with real-time recommendations on messaging, language, and tone. The platform analyzes conversations to gauge emotional states and offers insights into agent performance and customer satisfaction, aiming to reduce reliance on bots. Loris operates within the Business Software sector, specifically targeting the Sales & Marketing Solutions and e-Commerce Tools markets, with a focus on enterprise and professional services, particularly within call centers.

Strategic signal

In July 2025, Loris was acquired by Contentsquare, signaling a strategic move for Contentsquare to integrate AI agent analytics and conversation intelligence into its offerings. This acquisition highlights the increasing demand for advanced AI solutions in customer service and validates Loris's technology as a key component for enhancing customer experience and operational efficiency in the enterprise market.

Company Intelligence Q&A

What is Loris's primary business?

Loris provides an AI-based conversational platform that assists customer service agents in communicating effectively and efficiently with customers, analyzing emotional states, and offering response recommendations.

When was Loris acquired?

Loris was acquired by Contentsquare in July 2025.

Who founded Loris?

Loris was founded by Etie Hertz in January 2018.

Which investors participated in Loris's Seed round?

In February 2018, Loris received seed funding from investors including Ann Miura-Ko.