Company Overview
Snapshot
Founded in June 2023 by Ohad Navon and Nadav Zamir, Minded operates with 1–10 employees. The company is currently in a Pre-Funding stage, focusing on developing its AI-driven customer support solutions. In September 2023, Minded was recognized for its innovative approach to customer service by being featured at YC 2023 Demo Day.
Business overview
Minded develops AI agents designed to significantly reduce customer experience (CX) ticket volumes by automating support tasks. The company's core technology involves AI agents trained on interactions from top-performing human agents, integrating with CRM systems, help centers, and back-office tools. Minded serves various industries, including leading Amazon brands and fintech companies, by enabling them to handle a substantial portion of their support workload with enhanced efficiency and accuracy, effectively replacing traditional support outsourcing.
Strategic signal
In September 2023, Minded was highlighted by Geektime for its innovative AI-powered customer service solution, which not only handles customer inquiries but also processes credits when due. This recognition, particularly its inclusion in YC 2023 Demo Day, signals strong early validation for Minded's technology and its potential to disrupt traditional customer support outsourcing by offering more sophisticated and autonomous AI agents.
Log in to access full profile ›Company Intelligence Q&A
- When was Minded founded?
- Minded was founded in June 2023 by Ohad Navon and Nadav Zamir.
- What is Minded's primary focus?
- Minded focuses on developing AI agents for customer support outsourcing, aiming to reduce customer experience ticket volumes by deploying AI agents trained from top-performing human agents.
- What was a significant milestone for Minded in 2023?
- In September 2023, Minded was featured at YC 2023 Demo Day, recognizing its innovative AI solution for customer service.
- What kind of technology does Minded utilize?
- Minded utilizes Artificial Intelligence, specifically Generative AI and Chatbots, to create agents that can perform human-level support tasks, integrate with CRM systems, and communicate directly with customers.
- What markets does Minded target?
- Minded targets Enterprise & Professional Services, including SMBs, Enterprises, and Service Providers, as well as Commerce & Retail sectors, offering solutions to companies ranging from Amazon brands to fintech unicorns.