Based on data collected from different sources by our team,
there are indicators that suggest that this company is no longer active. However, this information may not be accurate.
If you believe this information should be updated, please .
For more details, you can read our .
9/2019 due to acquisition
Servicefriend
Servicefriend Overview
Servicefriend has developed a scalable customer service bot that uses hybrid interactive text-response technology supported by artificial intelligence. Servicefriend's hybrid architecture allows humans to quickly assist the bot in situations that it doesn't yet know how to handle. Humans are tightly integrated into the process flow, and the user does not know which messages are generated with human assistance. The result is a natural, conversational experience. In some cases, the bot's persona outperforms live agents in terms of customer satisfaction by over 20%. Servicefriend's Hybrid Bot Architecture offers the scalability of a bot with the intelligence, comprehension, and empathy of a human. With Servicefriend, the bot is always the front-end, and every conversation receives the same branded, consistent, and cohesive experience. Servicefriend contains a built-in identification and verification process, a built-in connector for common CRM systems, and a built-in connector for common user management systems (LDAP/Kerberos). Servicefriend was named a cool vendor in "Cool Vendors in CRM Customer Service and Support, 2017" by the Gartner Research Group.
Servicefriend Climate Tech relevance
undefined
Companies you might be interested in
Driven by Finder AI
Latest News
No Data, yet.
Sorry, no content found under this section.
Apr 1, 2021
en.globes.co.il
Facebook sued for alleged fraud in buying Israeli startup
#Acquisition #Management Changes
Sep 21, 2019
techcrunch.com
Facebook has acquired Servicefriend, which builds 'hybrid' chatbots, for Calibra customer service
#Partners #Expand
Aug 8, 2018
www.prnewswire.com
As Featured at the MWC, Servicefriend is Participating in a Joint Expansion of the Google RCS Messaging Platform
#Partners
Jun 6, 2017
www.prnewswire.com
Servicefriend Designated as a Gartner 2017 Cool Vendor in CRM Customer Service and Support