Servicefriend

Messaging and Customer Service Hybrid Artificial Intelligence

Business Software
Acquired (Inactive) by Meta on Sep 2019 - closed due to acquisition

Company Overview

Snapshot

Founded in March 2015 by Shahar Ben Ami and Ido Arad, Servicefriend operated with 1–10 employees. The company was acquired by Meta in September 2019, marking a significant exit in the customer service AI space.

Business overview

Servicefriend developed a scalable customer service bot leveraging hybrid interactive text-response technology supported by artificial intelligence. Its architecture seamlessly integrates human assistance when the bot encounters unfamiliar situations, ensuring a natural and conversational experience for users. The company's solutions, including Bubblez and ITROne, serve enterprise clients by providing consistent, branded customer interactions and are designed with built-in identification, verification, and CRM/user management system connectors. Servicefriend operates within the Business Software sector, focusing on AI and chatbots for enterprise customer service.

Strategic signal

In September 2019, Servicefriend was acquired by Meta for its Calibra customer service, highlighting the strategic value of its hybrid chatbot technology in enhancing customer support for large-scale platforms. This acquisition validated Servicefriend's innovative approach to AI-driven customer service and demonstrated a clear market demand for advanced conversational AI solutions.

Company Intelligence Q&A

What is Servicefriend's core technology?
Servicefriend developed a scalable customer service bot that utilizes hybrid interactive text-response technology supported by artificial intelligence. This architecture allows for seamless integration of human assistance when the bot cannot handle a situation, ensuring a natural conversational experience.
When was Servicefriend acquired and by whom?
Servicefriend was acquired by Meta in September 2019. The acquisition was for Calibra customer service, leveraging Servicefriend's hybrid chatbot technology.
Which notable recognition did Servicefriend receive?
In June 2017, Servicefriend was designated as a Gartner 2017 Cool Vendor in CRM Customer Service and Support, recognizing its innovative approach in the field.
What was Servicefriend's involvement with Google RCS Messaging Platform?
In August 2018, Servicefriend participated in a joint expansion of the Google RCS Messaging Platform, as featured at the MWC, demonstrating its role in advancing messaging technologies.
Has there been any legal action related to the acquisition?
In April 2021, Facebook was sued for alleged fraud in buying the Israeli startup, Servicefriend, as reported by Globes.

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