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SmartLive
SmartLive Overview
Smartlive is a mobile app that connects customers with customer service representatives instantly via chat. The app facilitates optimal service and branding by managing a valuable personal relationship with customers. Smartlive makes it easy for customers to contact companies without having to wait on hold, endure endless IVR exchanges, or repeat themselves. With Smartlive, callers can chat with any companys customer service within seconds.
Smartlive aims to create an outstanding customer experience that allows brands to leverage each interaction with their customers for branding and upscale. Easy implementation puts a companys customers just a click away, with no more queuing on the phone or redialing. The Smartlive engines text-recognition capability boosts customer satisfaction while optimizing the companys operations, contact center tools, and data management programs.