Staircase is a relationship intelligence platform for customer success teams that scales human relationships in order to drive growth and retention. Staircase’s predictive data processing and AI-based technology help monitor, scale, and develop strong relationships by analyzing thousands of real-time engagements between clients and vendors, including by email, chat, video, and phone.

Staircase’s machine-generated visibility enables customer success teams to shift from a reactive to a preventative and proactive operating mode, with the goal of driving customer growth and retention. Staircase provides its users with customer insights, team performance, analytics, data-driven action plans, relationship mapping, and opportunities for growth.