Staircase

Company Overview

Snapshot

Founded in April 2021 by Ori Entis and Lior Harel, Staircase operates with 1–10 employees. The company has raised $6M across two funding rounds from two investors. In August 2024, Staircase was acquired by Gainsight.

Business overview

Staircase provides a customer intelligence platform designed for customer success teams, aiming to scale human relationships to drive growth and retention. The company leverages predictive data processing and AI-based technology to monitor, scale, and develop strong client-vendor relationships by analyzing real-time engagements across various communication channels, including email, chat, video, and phone. Staircase's machine-generated insights enable customer success teams to transition from reactive to proactive operations, offering customer insights, team performance analytics, data-driven action plans, relationship mapping, and growth opportunities within the Business Software sector.

Strategic signal

The acquisition of Staircase by Gainsight in August 2024 signals a strategic move to enhance Gainsight's offerings with advanced relationship intelligence capabilities. This integration suggests a market trend towards incorporating AI-driven predictive analytics into customer success platforms, aiming to provide more proactive and data-driven customer engagement solutions. For investors, this indicates a validation of Staircase's technology and a potential for accelerated growth and wider market adoption under Gainsight's umbrella.

Company Intelligence Q&A

What is Staircase's primary focus?

Staircase develops a customer intelligence platform that helps customer success teams scale human relationships to drive growth and retention, utilizing AI-based technology to analyze real-time client-vendor engagements.

When was Staircase founded and by whom?

Staircase was founded in April 2021 by Ori Entis and Lior Harel.

How much capital has Staircase raised?

Staircase has raised a total of $6M across two funding rounds.

Which investors participated in Staircase's October 2021 funding round?

In October 2021, Staircase secured funding from StageOne Ventures and Disruptive AI.