Company Overview
Snapshot
Founded in May 2006, Support Machines operates with 11–50 employees. The company has raised $1,000,000 across one funding round from Adler Chomsky & Warsawasky. In April 2013, Support Machines secured $1,000,000 in funding.
Business overview
Support Machines provides automated customer service solutions designed for web, mobile applications, and social networks. The company's core technology focuses on recognizing conversational context to deliver relevant, flowing answers, guiding customers with specific information. It aims to help businesses offer professional, round-the-clock customer service while significantly reducing support costs. Support Machines operates within the Business Software sector, specializing in Sales & Marketing Solutions, particularly e-Commerce Tools, and leverages Artificial Intelligence, specifically Natural Language Processing, to serve enterprise and professional services, marketing & sales, and software development markets globally.
Strategic signal
In April 2013, Support Machines raised $1,000,000, indicating investor confidence in its automated customer service solutions. This funding round highlights the market's interest in AI-driven technologies for enhancing customer experience and operational efficiency, positioning Support Machines as a player in the evolving landscape of customer support automation.
Log in to access full profile ›Company Intelligence Q&A
- What is Support Machines' primary focus?
- Support Machines specializes in providing automated customer service solutions for web and mobile applications and social networks, leveraging AI to understand conversational context and deliver relevant responses.
- When was Support Machines founded?
- Support Machines was founded in May 2006.
- How much funding has Support Machines raised?
- Support Machines has raised a total of $1,000,000 across one funding round. This funding was secured in April 2013 from Adler Chomsky & Warsawasky.
- Which investor participated in Support Machines' funding round?
- In April 2013, Support Machines received funding from Adler Chomsky & Warsawasky.
- What problem does Support Machines aim to solve for businesses?
- Support Machines aims to help businesses provide professional customer service around the clock while reducing applicable support costs by as much as 90% through automation.