SysAid

Company Overview

Snapshot

Founded in August 2002, SysAid operates with 201–500 employees and has raised $30,000,000 across one funding round from IGP - Israel Growth Partners. The company was recognized in the 2025 Gartner Magic Quadrant for AI Applications in IT Service Management, highlighting its continued innovation in the sector.

Business overview

SysAid provides customer-driven IT service management (ITSM) solutions, available as both cloud-based and on-premises software. Its core technology is built around and aligned with the ITIL best-practice framework, offering a centralized system for information, actions, communication, reporting, support, and knowledge. The company's solutions orchestrate various organizational functions to streamline service delivery and reduce mean time to repair, serving markets in Canada, the United Kingdom, Brazil, Australia, Romania, and the United States within the Business Software sector.

Strategic signal

SysAid's partnership with Splashtop in March 2026 to enhance secure remote support within its AI-native ITSM platform signals a strategic move towards strengthening its product ecosystem and offering more integrated solutions. This collaboration indicates a focus on leveraging AI and partnerships to deliver comprehensive and secure IT service management, which is crucial for enterprise clients seeking robust and efficient IT operations.

Company Intelligence Q&A

What is SysAid's primary offering?

SysAid provides customer-driven IT service management (ITSM) solutions, available as cloud-based or on-premises software, built around the ITIL framework.

When was SysAid founded?

SysAid was founded in August 2002.

What was a significant recent product development for SysAid?

In November 2025, SysAid announced the general availability of License Manager, empowering IT teams with complete control and visibility over software usage.

Has SysAid received any recent industry recognition for its AI capabilities?

In May 2025, SysAid won AI Company of the Year at the 2025 Globee Awards for Artificial Intelligence, recognizing its leadership in AI-first Enterprise and IT Service Management solutions.

What was a key strategic partnership for SysAid in early 2026?

In March 2026, SysAid announced a partnership with Splashtop to enhance secure remote support within its AI-native ITSM platform.