UTOPY
Speech Analytics for Contact Centers
Company Overview
Snapshot
Founded in January 1999 by David Konig and Yochai Konig, UTOPY operated with 11–50 employees. The company raised $7.5M across one funding round and was acquired by Genesys in January 2013.
Business overview
UTOPY specialized in providing advanced speech analytics solutions tailored for contact center quality management. The company delivered customer intelligence solutions to a diverse client base, including Fortune 500 companies. Its core technology focused on platforms and interfaces within the software domain, serving enterprises and call centers in the Business Software sector.
Strategic signal
In February 2013, Genesys acquired UTOPY, integrating its customer interaction analytics capabilities. This acquisition allowed Genesys to enhance its offerings in the contact center market by incorporating UTOPY's specialized speech analytics technology, signaling a strategic move towards more comprehensive customer intelligence solutions within the industry.
Log in to access full profile ›Company Intelligence Q&A
- When was UTOPY founded?
- UTOPY was founded in January 1999 by David Konig and Yochai Konig.
- What was UTOPY's primary business?
- UTOPY provided advanced speech analytics solutions for contact center quality management, delivering customer intelligence to various clients including Fortune 500 companies.
- Who acquired UTOPY?
- UTOPY was acquired by Genesys in January 2013.
- What was the total capital raised by UTOPY?
- UTOPY raised $7.5M across one funding round.