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Veego Software develops solutions designed to improve the connected home experience by providing internet service providers with ongoing visibility of all home devices and the services running on them.
The company's context-aware solution quantifies every user's experience with each connected device and its service in real time. From its vantage point in the home router and with support from the cloud, Veego automatically detects faults and behavior anomalies, analyzes the root cause both within and beyond the home, and resolves problems before users encounter them.
Veego also bolsters customer support by facilitating self-care and arming customer service representatives with assessments and effective action recommendations designed to deflect and shorten support calls, reduce truck rolls, and eliminate unnecessary hardware replacements. In addition, the Veego cloud continuously collects vast volumes of device, service performance, and experience data across the entire user base for valuable analysis and insights.