Voca.ai

AI-powered Agents for Call Centers

Business Software

Acquired (Inactive) by Snap on Nov 2020 - ceased to operate

Company Overview

Snapshot

Founded in May 2017 by Einav Itamar and Dr. Alan Bekker, Voca.ai operated with 1–10 employees. The company raised a total of $6.1 million across two funding rounds from four investors before being acquired by Snap in November 2020.

Business overview

Voca.ai developed AI-powered voice assistants for call centers, aiming to reduce operational costs and enhance customer satisfaction. Its core technology utilized end-to-end neural speech models to handle complex workflows such as ordering, account inquiries, and service management with high precision. The company served various industries, including financial institutions like AMEX, technology companies like Toshiba, and healthcare providers, operating within the Business Software sector, specifically focusing on Artificial Intelligence and Voice & Speech Recognition for Enterprise & Professional Services and Call Centers.

Strategic signal

Voca.ai was acquired by Snap in November 2020, marking a significant exit for the AI-powered call center agent provider. This acquisition by a major messaging giant like Snap indicates the strategic value placed on Voca.ai's natural language processing and voice AI capabilities, suggesting a potential integration of advanced conversational AI into broader consumer communication platforms.

Company Intelligence Q&A

What was a significant milestone for Voca.ai?: Voca.ai was acquired by Snap in November 2020, ceasing its independent operations.
When was Voca.ai founded and by whom?: Voca.ai was founded in May 2017 by Einav Itamar and Dr. Alan Bekker.
What was Voca.ai's total funding?: Voca.ai raised a total of $6.1 million across two funding rounds, with the last disclosed round in October 2019.
Which investors participated in Voca.ai's October 2019 funding round?: In October 2019, Voca.ai received funding from American Express Ventures and lool ventures.
What was Voca.ai's contribution to the COVID-19 response?: In March 2020, Voca.ai was gathering data to build a coronavirus speech test, leveraging its voice technology for potential health applications.

External links

Voca.ai — full profile (machine-readable)

Voca.ai provides call center voice assistants based on artificial intelligence technology. The company has developed a human-friendly agent designed to reduce the size and cost of call centers while increasing customer satisfaction. Using end-to-end neural speech models, the Voca.ai agent can handle demanding workflows with high precision, including ordering, accessing account information, general inquiries, enabling and disabling services, and call routing. The languages currently supported are English (American and British pronunciations) and Spanish. Voca.ai customers include AMEX, Toshiba, and a variety of insurance and healthcare companies.

Facts
Name	Voca.ai
One-liner	AI-powered Agents for Call Centers
Type	Startup
Primary sector	Business Software
Founded	2017
Employees	1-10
Employees (exact)	3
HQ / location	Herzliya, HaSadnaot Street 10, Herzliya, Israel, Center District
Product stage	Released
LinkedIn	https://www.linkedin.com/company/27154270
Crunchbase	voca
IL Registrar	515543742

Facts

Name

Voca.ai

One-liner

AI-powered Agents for Call Centers

Type

Startup

Primary sector

Business Software

Founded

2017

Employees

1-10

Employees (exact)

HQ / location

Herzliya, HaSadnaot Street 10, Herzliya, Israel, Center District

Product stage

Released

https://www.linkedin.com/company/27154270

Crunchbase

voca

IL Registrar

515543742

Classification
Sectors	Business Software, Sales & Marketing Solutions, e-Commerce Tools
Core technology	Artificial Intelligence, Voice & Speech Recognition
Target customers	Enterprise & Professional Services, Call Centers
Business models	B2B
Tags	voice-control, call-centers, customer-experience, enterprises, telecommunication, smb, productivity, natural-language-processing, banks, insurance-companies, artificial-intelligence, customer-support, ivr, healthcare-providers, machine-learning, voip, enterprise-solutions, virtual-assistant, voice-recognition, financial-institutions, mobile-carriers, customer-service

Classification

Sectors

Business Software, Sales & Marketing Solutions, e-Commerce Tools

Core technology

Artificial Intelligence, Voice & Speech Recognition

Target customers

Enterprise & Professional Services, Call Centers

Business models

B2B

Date	Round	Amount	Investors
Oct 2019	Convertible Debt	$3.5M	American Express Ventures (lead), lool ventures, Flint Capital, Group 11
Dec 2018	Seed	$2.6M	lool ventures, Flint Capital

Name	Role	Founder
Einav Itamar	Co-founder & CEO	yes
Dr. Alan Bekker	Co-founder & CTO	yes
Avishai Gruber	VP Customer Success
Jolene Ilkay Amit	VP Marketing
Elad Hoffman	VP Product
Alona Blank	HR & Operations Manager

Date	Source	Summary
Nov 11, 2020	www.calcalistech.com	Messaging giant Snapchat to acquire Israel's Voca.ai for $70 million
Aug 3, 2020	www.themarker.com	Voca.ai בנבחרת הסטארטאפים 2020 של TheMarker
Apr 1, 2020	gizmodo.com	Researchers Built an App That Aims to Detect Covid-19 by Listening to Your Coughs
Mar 19, 2020	voicebot.ai	EXCLUSIVE: A Voice Tech Startup is Gathering Data to Build a Coronavirus Speech Test - Voicebot.ai
Feb 25, 2020	www.techtimes.com	5 Voice Assistants to Level Up Your Customer Interactions
Oct 23, 2019	www.calcalistech.com	American Express Backs Natural Language Startup Voca.ai
Dec 10, 2018	www.calcalistech.com	Natural Language Startup Voca.ai Raises $2.6 Million

Voca.ai

Company Overview

Snapshot

Business overview

Strategic signal

Company Intelligence Q&A

External links

Generate Slim Page