Avaya Inc specializes in business communications solutions, including cloud-based and on-premises unified communications, contact center solutions, and networking. The company provides a range of products and services for businesses of all sizes, including voice, video, messaging, and customer experience solutions.

Avaya Communication Israel Ltd. is research center spin off from Lucent Technologies. A decade later, Avaya acquired multiple start-ups, which continue working as part of the company's research arms. The Israeli centers are involved in optics, data networking, business communications applications, messaging solutions, and business infrastructure development. The company also provides unified communications, contact centers, data solutions and related services directly and through it channels.