Supportomate

Company Overview

Snapshot

Founded in February 2019 by Ron Shalit, Supportomate operates with 1–10 employees. The company has secured funding across one round from one investor, Proto InsurTech Accelerator. In August 2019, Supportomate received funding from Proto InsurTech Accelerator, signaling early validation for its autonomous call center technology.

Business overview

Supportomate develops an autonomous call-center agent designed to automate conversations over phone and text channels, aiming to reduce sales and customer service costs for insurance carriers. Its proprietary conversation-learning technology trains fully automated voice customer service representatives using existing recorded conversations. This approach enables the technology to understand multidirectional, open conversations, moving beyond reliance on closed-ended, pre-scripted dialogues. The company operates within the Business Software sector, specifically targeting the Fintech and eCommerce industries with a focus on insurance.

Strategic signal

In September 2019, Supportomate's technology was highlighted by Geektime, emphasizing its potential to eliminate wait times for customer service representatives. This signals a market need for efficient, automated customer support solutions within the insurance industry and validates Supportomate's approach to leveraging AI for enhanced customer experience.

Company Intelligence Q&A

What is Supportomate's core technology?

Supportomate utilizes proprietary conversation-learning technology to train autonomous call-center agents. This technology learns from existing recorded conversations to handle multidirectional, open dialogues, rather than relying on pre-scripted responses.

When was Supportomate founded?

Supportomate was founded in February 2019 by Ron Shalit.

Which industries does Supportomate serve?

Supportomate primarily serves the insurance industry, helping carriers reduce costs in sales and customer service processes through automation.

What problem does Supportomate aim to solve for its customers?

Supportomate aims to help insurance carriers reduce the cost of their sales and customer service operations by automating conversations over phone and text channels with its autonomous call-center agent.